We understand that from time to time things may go wrong. We will always listen to your concerns and do our best to put things right. In the first instance you should refer the matter to one of our Team Leaders or Account Executives who will take full details of your concern. They will then give priority into resolving any issues and into putting things right. If you are still not satisfied you may ask for your case to be referred to a Director. In the event that you feel you have a valid complaint you should then follow our complaints procedure.
How do I make a complaint?
If you wish to make a complaint, please contact Jeff MacCalman at:
36 Hoghton Street
or contact our office on 01704 500999. If we cannot settle the complaint satisfactorily, you may be entitled to refer your complaint to the Financial Ombudsman Service. Details of how will be provided to you in these circumstances.